Behind the Scenes: A Day in the Life of an Elder Care Coordinator

What’s a typical day like for an Elder Care Coordinator in a Life Care Planning Law Firm? Get a glimpse behind the scenes in this hour-by-hour look.

What does an elder care coordinator in a Life Care Planning Firm actually do? To answer this question, we consulted one of the longest-tenured elder care coordinators in the Life Care Planning business: Debra King. Once a discharge planner at a large Nashville-area hospital, Debra is a Licensed Master Social Worker who has spent the last decade guiding families through the long-term care maze while working for Takacs McGinnis Elder Care Law, PLLC, a Life Care Planning Law Firm in suburban Nashville, Tennessee.

Though no two days are alike, here’s an example of how a workday often unfolds for Debra.

8:30 a.m.
Shortly after Debra arrives at the Takacs McGinnis office, the staff of attorneys, elder care coordinators, public benefits specialists, paralegals, and legal assistants gather for the firm’s morning meeting. The agenda includes a review of the day’s calendar and a discussion of who will be visiting that day.

8:45 a.m.
Debra checks her voice mail, returns a few calls, goes through her email, and prepares for the first client meeting of the day.

9:00 a.m. 
Debra, joined by an attorney and a public benefits specialist, meets with an elderly man and his family caregivers. The man’s dementia is worsening, and the family has been informed that he can no longer live safely at home. Debra and the team listen carefully to the elder and his caregivers as they talk about their concerns. The family decides to purchase a Life Care Plan and Debra schedules an in-home assessment for the elder.

11:00 a.m.
One of the firm’s legal assistants ushers an elderly client’s spouse into Debra’s office for a follow-up meeting to discuss a change in the client’s health status which will require an update to the Life Care Plan. One of the attorneys and a public benefits specialist join Debra in this meeting.

12:00 p.m.
Debra joins other staff members in the firm’s kitchen to eat lunch. One of the staff members brought in a delectable homemade dessert that has everyone talking. 

1 p.m.
Debra returns to her desk to pick up the emails and voice mails that arrived during the morning. She returns a call from a family caregiver who needs help with a nursing home issue involving her father.

1:30 p.m.
Today’s agenda includes a drive across town for an in-home assessment of an elderly client whose family hired the firm last week. Debra gathers the necessary documents, grabs a cup of coffee, and programs the client’s address into her GPS. She meets family caregivers at the elder’s home, completes the walk-through, chats with family members, and notes her findings along the way. If Debra hadn’t scheduled an in-home assessment for the afternoon, she may have spent the time in another initial meeting with a prospective client or in a follow-up meeting with a family.

3:30 p.m.
Debra returns to the office. As sits down at her desk, the phone rings. It’s the daughter of an elderly client who is about to be discharged from the hospital to a local rehabilitation center. Debra answers her questions, makes some suggestions, and offers reassurance. After the call ends, Debra addresses a few items on her to-do list.

5:00 p.m.
Debra sends one final email, and then heads home for the day. She feels good knowing that she has made a difference in the lives of her clients today.